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What Is Chargeback Ratio?

Chargeback ratio is a measure of how many chargeback claims a merchant pays compared to the total number of transactions the merchant processes. A chargeback ratio too high can lead to fees or higher costs from acquiring banks, and even the merchant being added to industry “blacklists” like the Terminated Merchant File (TMF) or the Member Alert To Control High-risk list (MATCH list). Acquiring banks, which process merchant transactions, [...]

By |2019-05-21T17:22:10+00:00December 13th, 2018||

What Is A Chargeback?

A chargeback occurs when a consumer or bank disputes a credit card transaction approved by a merchant, often due to fraud, and the merchant must return the value of the charge to the bank that issued payment. Typically, merchants also pay a fee or multiple fees when a chargeback is processed. For each chargeback, the issuing bank – the bank that issued funds to cover the cardholder’s charge – [...]

By |2019-05-21T17:22:22+00:00December 13th, 2018||

What Is AVS?

he Address Verification System (AVS) is a system when connecting to your customers issuing bank through your MSP’s processor, is able to verify whether the street address and Zip code entered by your customer is the same as the street address and Zip code that the customer’s issuing bank has on file. AVS is a standardized system among the credit card companies with a fixed set of responses documented, [...]

By |2019-05-21T17:22:31+00:00December 13th, 2018||

What Is CVV/CV2?

CVV2 (Card Verification Value, Second Generation) is a three-digit value that is uniquely derived for each credit card account. It is printed in reverse italic characters on the signature panel of all Visa and MasterCard cards following the last 4 digits of the account number. In a card-not-present environment such as the Internet, CVV2 lets a merchant verify that the cardholder does in fact have the card in his [...]

By |2019-05-21T17:22:41+00:00December 13th, 2018||

What Is An MSP?

A Merchant Service Provider (MSP) is the company responsible for servicing your merchant account for your acquiring bank, and is generally associated with a credit card processor. MSPs provide merchants with monthly statements and a Customer Service department to answer questions and resolve problems you may have specific to your merchant account. You can usually find your MSPs Customer Service Departments Toll-Free phone number on the Welcome kit they [...]

By |2019-05-21T17:22:50+00:00December 13th, 2018||